Mawanzi Concepts Frequently Asked Questions

Over the years we have had many questions and to save our clients time and assist them promptly we have gathered the most usefull questions and now you have the answers right here. Click the question and see the answers in the accordian tabs below.

What is the best way to get our artwork to you design department?

The best way to get your artwork to us is by using a DropBox folder or using a WeTransfer. Should you still have issues we can then send you an online FTP server where you can find your customer id folder and you can upload your files securly on our servers.

What are your payment terms?
Are clients allowed to visit the factory?
I need help with my artwork or design?
Does Mawanzi Concepts charge a call out fee?
What is your cancellation / refund policy?